The Buena Vista Palace Hotel & Spa
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Partner Reviews: The Buena Vista Palace Hotel & Spa
foursquareIDOld & tired
My husband planned our Orlando vacation months in advance. He even planned what he thought would be the perfect luxury hotel stay while enjoying a night out at downtown Disney. Was he scammed! Our room was horrible. Not to get into detail because that would probably get this review dropped, suffice it to say the room was awful, smelly and nothing worked. We finally got the charges dropped (not without a fight) because they wouldn't put us in the room we had thought we booked & in that case we were not staying. We escaped back to the The Beach by Disney which could not have been more different than our experience at the Wyndham. The worst part is that we wrote the manager and corporate. The manager at least responded with a form letter of condolence. After several tries of snail mail and email & Wyndham corporate never responding (it became a joke after awhile) we were disgusted by the lack of response. Orlando has plenty of other hotels that live up to their claims and promises.
old
It is a nice hotel/resort in a good location. Good service. Good facilities. The only thing I complained is the room. The room didn't look like a 5-star hotel room at all. It looked old inside and very very dark (only couple small lights)
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