Stein Eriksen Lodge

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7700 Stein Way

Partner Reviews: Stein Eriksen Lodge

Read Before Booking

Rating: 2

I had been staying at the Stein Eriksen Lodge for over 5 years during the New Year's Even season. Every year I book the hotel in January and pay in full in July to secure my spot. I also follow up with the hotel every month to ensure I get a specific room. Even after all this effort and guarantees I received, I was informed upon arrival my room was given away. Another guest was not satisfied with his/her room and the manager on duty gave that guest our room. We were first told that the guest had a guarantee on a room type that was not available so the Lodge gave the guest our room. Upon talking to several managers including the General Manager, we were told that the Lodge does not guarantee any room type, which just contradicted everything we had been told before. They will not guarantee any type of room no matter how much you book or pay in advance. We were told several different stories on what happened before our arrival but not once did anyone in management admit guilt. Instead, they all blamed it on the reservationist saying she had no right to guarantee anything, which I thought was comical since the person who took our room was "guaranteed" a specific type of room. In conclusion, I would be very cautious about staying here and I have decided after shelling out a lot of money every year and being courteous to the Lodge's staff, I was not respected and will not be returning next year.

posted by SteinErik415 on Dec 27, 2009Read More...

Nice Rooms and Suites

Rating: 9

Very luxurious rooms and excellent service, but suites at The Canyons are comparable and not quite as expensive. The Deer Valley Difference made all the difference though.

posted by grantalvin on Oct 7, 2002Read More...

Stunning Views Abound

Rating: 9

The Stein Eriksen Lodge offers ski enthusiasts and lodge dwellers something to write home about. The Lodge itself is very large with fine dining and a large lobby to sit down and read a book on a snowy evening.

posted by debbie356 on Oct 3, 2002Read More...

Hotel Social: Stein Eriksen Lodge

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