HotelChatter

This resort is in a spectacular location, but it's not by any means a luxury experience. Unless you call beds so close to the wall that you have to clamber over your husband to get out is your notion of "luxury".

The staff is friendly, and the ones that have been around for a while are know their jobs but the management completely incompetent. This is most noticeable in the restaurants, but also shows up in little things. You know those books in hotel rooms with the phone numbers, restaurant information, etc? They don't have one! The rooms are barren of any hotel info whatsoever! We asked and got xerox of the "hotel brochure", which was inaccurate.  

We ate at resort restaurants 5 times in 5 days (2 dinner, 1 lunch, 1 breakfast). Except for our first meal, something went wrong with every one. Lunch by the pool was the worst, but in someways typifies south seas. It was a glorious setting and the staff was polite, friendly, and clueless. We watched the staff cluster around the counter to the kitchen, all of them looking confused. In spite of repeated requests, no water, no napkins or utensils, and my meal had clearly been sitting for quite a while.  My husband's meal was undercooked and cold. I ate mine (luckily a sandwich), wiped my mouth with my hand (no napkins! no utensils!) and we returned my husband's meal and asked for the check. They brought us the wrong check.

The wrong check or the wrong name on the check happened a lot. They have a resort card but no automation or even a manual imprint machine, so the numbers get entered manually and incorrectly constantly. There is some sort of scheme that ties your card to your table, which as far as I can tell just multiplies the errors since that means they are entering two numbers manually. Every place you could get away without using that card we didn't use it.