Select Inn Burnsville
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Partner Reviews: Select Inn Burnsville
foursquareIDThe regular rooms at Fantasuites
Ya, the pool area is 24 hours but they need to clean the leaves out of the outside part of the pool. The hottub is actually too hot. The hotel looks like it is from the 70's, as did our room furniture. LOL, we opened the door and my husband's first words were "we are not staying here again". And all we did was open the door to our room after walking to it. :) The bed was comfortable and the bathroom counter was spacious. The railing on our second floor room balcony was actually loose. The continental breakfast was a laugh. I work overnights at a hotel and set up our own...that was not a continental breakfast, it was a carb fest with only carbs. The waffles, ok, they have waffles, but isn't it unsanitary to have a tub of butter (I don't know who the heck might have stuck their unwashed fingers in there). They may have "updated" the idea of a continental breakfast from 15 years ago by adding cranberry juice (which was a nice surprise, not many places think about that), but what about yogurt, hard-boiled eggs or fruit? Granted it was a weekday, maybe they have that on weekends but if they do, why only weekends? The staff...well, when we checked in, the girl was wearing a top that would not have been allowed at an hotel I have ever worked at. Guess being a female, I'm just not interested in another girl's cleavage being exposed to the point of too much. I'm sorry, but I would not recommend this to anyone I know heading to the Twin Cities. I've stayed at better that were "just" a place to rest my head.
Rude staff and money-grubbing company
We booked the Castle Suite here for a night in January when my boyfriend from out of the country was in town. We dropped by the hotel to check it out the day before our stay - not only did the front desk refuse to show us the room in advance, he was rude. When we asked him if we could get something to drink (our daughter was with us, one year old), he pointed up the street. That night, we were both taken with a bad stomach illness, and when we called the hotel, they would not budge on any form of refund. They said we could re-book, and that was it - well, my boyfriend paid for it and he doesn't live in this country!!! They had already charged the credit card far in advance, and even in my attempts to offer them a cancellation fee, they refused any form of refund. We were one of the only bookings they had that night, it's not like we were taking food out of their mouths. The owner's exact words were, "Well it's not MY fault you got sick. I'm being extremely generous here." I have managed hotels, and I know that people get sick, and any decent company should be willing to bend a little on the policy to at least issue a partial refund for an out-of-country guest. To top it off, the hotel is in the middle of nowhere, reeks like stale smoke when you walk in, and the front desk staff certainly was not professional in appearance or demeanor. I would never, ever, ever advise anyone stay at this hotel. I'm glad I didn't even get to see the room - it probably is even worse than the rest of the establishment. If their housekeeping is anything like their customer service, I wouldn't want to sleep in that bed!
Don't waste your money!!!
It's funny that the above details state that the Ceasar's Court is the best room. That's the room I paid $226 to stay in for one night, and the one I will never return to. Let me clarify- I will never go to this hotel again, nor would I recommend it to anyone, even people I don't like. Where to begin? 1) NOT WORTH THE MONEY. Get a jacuzzi room at a Super8 and you will be better off. 2) Horrible location. It's out in some business park in Burnsville. My guess is that this cruddy hotel was the first thing built out there. 3) They let their employees smoke in the indoor pool room- and the front desk manager confirmed that, to the man with severe asthma behind me in line who complained. Isn't that illegal? If not, it's at the very least inconsiderate and unprofessional. 4) Oh, and the folks that work there can only be described as TROLLS. I'm sorry if you don't like your job, but it's not ok to treat your patrons badly. 5) The "room service" from the "bistro" is stuff they seemed to have bought from the nearby gas station and nuke for you, and delivered by a troll. Mmm, boy, that was sure worth my $30... 6) The bathrooms are pitiful. The ceiling tiles are rusty and gross, the cupboards are crooked/off track. And the toilets are "industrial"- like something you see at work or school. Big metal handle and all. Just very tacky. 7) The "mirror" above the bed was that reflective plastic that looks like a funhouse mirror. One of your thighs is the size of a Honda and the other is bent in a way it should only be when fractured. 8) In between the rooms and the lobby is a church (aka a banquet room), but it's not like a Vegas/wedding chapel church. It's just weird. I will throw them a couple bones with: 1) The in-room whirlpool was pretty big and the water pressure was GREAT 2) The mattress wasn't as uncomfortable as most hotel beds. (Rating 7/10) 3) The continental breakfast was good, complete with waffle-maker. That's where the good ends.
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