HotelChatter

My stay at this so called 5 star resort was horrible.  I would advise anyone to try going anywhere else.  The room smelled musty.  The TV was broken.  Even the safe had to be fixed. which took someone from maintenance almost an hour to come to fix.  We couldn't leave the room to go to beach without locking our things up.  The food is almost uneatable everywhere in the resort.  Great if you want to go on a diet.  The pool bar closes pretty early so if you want a drink you have to go back to your room.  You will most likely have to eat at the buffet every night since the restaurants are not big enough to seat everyone.  But you are not missing much since the restaurants don't have anything good to eat either.  Two nights in a row the power went out while we were eating.  We were left sitting there in the dark.  Nobody came around to even let us know if the food was still going to come out.  The people on the beach could care less about doing anything unless you tip them.  They didn't want to give out the kayaks or windsurfers.  They will say that you need to make a reservation a day ahead of time.  Even if there are plenty lying right on the beach.  The next day they told me I didn't have a reservation.  The fitness room is a joke. There is hardly any equipment.  The staff is ignorant.  I was given misinformation several times.  Several other people in my party had the same experience.  Apparently the staff likes to tell people who ask where something is that it is on the other side of the resort.  So that they can laugh at you walking around like an idiot.  the worst part was the casino which everyone should stay away from.  girls are in the lobby directing guest over to the casino.  There is no regulation in the Dominican Republic and the casino is run by a bunch of thieves.  The games are fixed and there is nothing you can do about it.  This is well documented.  The hotel will tell you they have nothing to do with the casino.  That it is a separate company.  But that is not disclosed anywhere.  The hotel promotes the casino on their website and it is in the building but when there is a problem the manager will not even return your call.  I had a camera stolen out of the room and the air never seemed to blow cold.  I would rather stay in a prison cell before going back to this dump run by bandits and scammers.  If a server ever comes back with your drink order it probably won't have any liquor in it.  I could go on and on but these are just a few of the problems.