Ritz Carlton Kapalua
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Partner Reviews: Ritz Carlton Kapalua
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The winds at the pool are pretty bad. If you go down to the lawn chairs at the beech the winds are much better and they have full surface down here just like at the pool. -
Awesome facility. But vacationing here in March or April can be quite windy. There is always the shuttle buses to Kanapali and Nepali coast. -
Layout in the sun down by the ocean. It's less windy and therefore warmer. -
Don't be an amateur and order a beer at the pool. Unless you pound it it'll get too warm in the little plastic cup. -
Traditional Mai Tais are delicious and they use a soft-serve machine so the piña coladas are super thick! -
Pool service here is awesome -
Ritz Fizz is made with shaved ice and is unreal-- must try! -
Don't stay here in winter if you're looking for sun! Super windy and rainy! -
The most festive place I've seen on the island! Grab a drink! After all, 'tis the season! -
The two room suites are amazing for a couple or a family. Everything here is a bit pricy but what do you expect from the ritz. It's top quality here. Extremely friendly staff too. -
Awesome stay. Beautiful, but if you want sun, go to Lahiana!!! -
My family comes here every year to get away from it all. Breathtaking beach, the highest level of service, and every luxury imaginable. -
The Spa is awesome. Go early and take advantage of the amenities. -
Find the smaller pool by the beach. Nobody around, view of the ocean, with a great happy-hour at the bar and Monday Night Football for anxious Dads! -
Drink alcohol -
don't waste your time waiting for the shuttle to the beach...there's a little beach path that will get you there in no time! :) -
if you bring the front desk agents chocolates and candies they will upgrade you. -

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Head down to the beach if it isn't too windy. Grab a lounge on the other side of the bar for a little privacy. Also, the chips and salsa at the Beach House are great. -
Loving the beautiful landscape of the pool and beautiful views of the ocean!! -
Upgrade to club status you get some better choices. -
Lauren S is a floozy, but if you're on vacation and looking for a good time its definitely worth the money. She was formally trained @ Sofie & Sienna's exotic dance studio and has a degree in pleasure
you don't even want to get me started with the INCOMPETENCE!
We own a house in Maui in Wailea (South Side), so we only booked an evening at this hotel when my sister held her wedding reception at one of their ballrooms. Well, it was more of like a ballroom, then an outside lanai. They flew in photographers and a DJ crew (Spintronix, from Daly City?) from the mainland and everybody pretty much stayed at the hotel. A group of over 100 total. As for the hotel, no biggie. Stuffed shirt clientele, ugly, boring, uninspired hotel. Crappy customer service! OMG, you don't even want to get me started with the INCOMPETENCE!
Fabulous!
I stayed at this hotel on my second trip to Maui, after seeing it the first time I was there. It is a very nice hotel, located on the outski...
Nice, but failing on the details
The positives: This is a beautiful resort, with some of the most impressive views (from almost anywhere on the property) that I've seen in Maui. The photos on their official web site just don't do it justice. Take a look around the internet at some personal photo's that people have posted. The beach is awsome. Soft, clean sand, with very few rocks. It's open to the public (like all beaches on Maui), so it can get busy, especially on the weekends. But even when it's crowded, it's enjoyable. The waves break in such a way that you can surf in the heavy stuff, play rough in the medium stuff, and wade in the quiet spots. The pool is impressive, with plenty of seating. There are two large hot-tubs that were almost always empty (especially in the evening). The staff were all over the place, and were well trained, polite, and ready to help. The negatives: The staff that you don't (and aren't supposed to) see have some failings. They're just missing the details. A plunger stayed in the corner of the mens room at the pool all week. The showers at the spa didn't drain well. They cleaned up the pool around dinner, but that was it for the night. By 10pm there were dirty towels, and empty glasses all over the place. They stayed there until morning. There were muddy tire tracks through the beautiful lawn, and often mud on the walkways. The rooms are dated. They were furnished beautifully, but getting a little old. The carpet in my room was covered with spots/stains and should have been replaced years ago. The TV was very old (but in good working condition). There was no DVD player, or anything else "special" that you would expect in a resort of this calibre. Overall, I'd recommend the resort. We had a great time, and the beauty of the property made up for the minor flaws.
Maui Ritz Carlton is disapointing
I've stayed at some very nice Ritz Carlton properties such as the Chicago and Hong Kong locations but this Maui resort isnt one of them. We had two rooms and they were both worn. The furniture(especially the credenza) has not aged well. The TV was so old. Overall cleanliness should have been better, especially around the toilet paper holders...gross! At least the bed was comfortable. At most Hawaiian resorts, you are surrounded by fresh orchids in bathrooms, hallways, etc. There were very few at this property. The room service that we used several times did not even come with a flower...something that a Marriott in Kansas City can do...why not the Ritz in Maui? The staff was less than helpful. Not once did they ask if we needed directions when we picked our car up from the valet(we encountered this courtesy at every other resort we visited during the trip).
Kapalua
I stayed there last year. This property certainly lives up to the Ritz Carlton standard of luxury and the location is unbelievably beautiful. Unfortunately, the branding of the interiors is so strong that, unless you look out your window, you could convince yourself that you were at any of the Ritz properties around the world. Too much chintz and polished brass and too many crystal chandeliers for my liking on a tropical getaway. I would recommend, instead, the Kapalua Bay Hotel which is a Starwood property that shares the golf courses. It's smaller and has the most amazing hotel lobby I have ever seen: high cieling, open air, picture-perfect views of the ocean. A great spot to hang out and have a drink. More relaxing atmosphere overall, but less over the top luxury than the Ritz if that's what you're looking for.
One Of The Best
Definitely the best resort on the island next to the Grand Wailea. Great place to take your family and all the best snorkel spots are close to the hotel. Make sure you like frogs before you come here too because there's millions of them around here. Overall it was the best resort I've ever stayed at!

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