Ritz Carlton Kapalua

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Big time golf resort in Hawaii, on Maui. The hotel and resort is just north of Hawaii's whaling town of Lahaina on the island of Maui.

from $360.00

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1 RITZ CARLTON DRIVE

Partner Reviews: Ritz Carlton Kapalua

you don't even want to get me started with the INCOMPETENCE!

Rating: 2

We own a house in Maui in Wailea (South Side), so we only booked an evening at this hotel when my sister held her wedding reception at one of their ballrooms. Well, it was more of like a ballroom, then an outside lanai. They flew in photographers and a DJ crew (Spintronix, from Daly City?) from the mainland and everybody pretty much stayed at the hotel. A group of over 100 total. As for the hotel, no biggie. Stuffed shirt clientele, ugly, boring, uninspired hotel. Crappy customer service! OMG, you don't even want to get me started with the INCOMPETENCE!

posted by tracyhickerson on Jan 27, 2009Read More...

Fabulous!

Rating: 10

I stayed at this hotel on my second trip to Maui, after seeing it the first time I was there. It is a very nice hotel, located on the outski...

posted by Citysearch User on Oct 13, 2008Read More...

Nice, but failing on the details

Rating: 8

The positives: This is a beautiful resort, with some of the most impressive views (from almost anywhere on the property) that I've seen in Maui. The photos on their official web site just don't do it justice. Take a look around the internet at some personal photo's that people have posted. The beach is awsome. Soft, clean sand, with very few rocks. It's open to the public (like all beaches on Maui), so it can get busy, especially on the weekends. But even when it's crowded, it's enjoyable. The waves break in such a way that you can surf in the heavy stuff, play rough in the medium stuff, and wade in the quiet spots. The pool is impressive, with plenty of seating. There are two large hot-tubs that were almost always empty (especially in the evening). The staff were all over the place, and were well trained, polite, and ready to help. The negatives: The staff that you don't (and aren't supposed to) see have some failings. They're just missing the details. A plunger stayed in the corner of the mens room at the pool all week. The showers at the spa didn't drain well. They cleaned up the pool around dinner, but that was it for the night. By 10pm there were dirty towels, and empty glasses all over the place. They stayed there until morning. There were muddy tire tracks through the beautiful lawn, and often mud on the walkways. The rooms are dated. They were furnished beautifully, but getting a little old. The carpet in my room was covered with spots/stains and should have been replaced years ago. The TV was very old (but in good working condition). There was no DVD player, or anything else "special" that you would expect in a resort of this calibre. Overall, I'd recommend the resort. We had a great time, and the beauty of the property made up for the minor flaws.

posted by brdave on Mar 13, 2007Read More...

Maui Ritz Carlton is disapointing

Rating: 4

I've stayed at some very nice Ritz Carlton properties such as the Chicago and Hong Kong locations but this Maui resort isnt one of them. We had two rooms and they were both worn. The furniture(especially the credenza) has not aged well. The TV was so old. Overall cleanliness should have been better, especially around the toilet paper holders...gross! At least the bed was comfortable. At most Hawaiian resorts, you are surrounded by fresh orchids in bathrooms, hallways, etc. There were very few at this property. The room service that we used several times did not even come with a flower...something that a Marriott in Kansas City can do...why not the Ritz in Maui? The staff was less than helpful. Not once did they ask if we needed directions when we picked our car up from the valet(we encountered this courtesy at every other resort we visited during the trip).

posted by vegaslocal on Jul 28, 2004Read More...

Kapalua

Rating: 8

I stayed there last year. This property certainly lives up to the Ritz Carlton standard of luxury and the location is unbelievably beautiful. Unfortunately, the branding of the interiors is so strong that, unless you look out your window, you could convince yourself that you were at any of the Ritz properties around the world. Too much chintz and polished brass and too many crystal chandeliers for my liking on a tropical getaway. I would recommend, instead, the Kapalua Bay Hotel which is a Starwood property that shares the golf courses. It's smaller and has the most amazing hotel lobby I have ever seen: high cieling, open air, picture-perfect views of the ocean. A great spot to hang out and have a drink. More relaxing atmosphere overall, but less over the top luxury than the Ritz if that's what you're looking for.

posted by Scotto on May 13, 2003Read More...

One Of The Best

Rating: 9

Definitely the best resort on the island next to the Grand Wailea. Great place to take your family and all the best snorkel spots are close to the hotel. Make sure you like frogs before you come here too because there's millions of them around here. Overall it was the best resort I've ever stayed at!

posted by brandonman22 on Mar 12, 2003Read More...
    • They do a fantastic Shellaq manicure here - Lisa is the best - super great Mani/Pedi here!
      by Allison G. on Jul 26, 2011 at 10:17PM
    • Book a spa service in the AM, and you'll have access to the jacuzzi, sauna, and wet pool all day.
      by Jocelyn H. on Jun 27, 2011 at 7:31AM
    • Our server, Nancy, was outstanding. The food is delicious and if you feel like spoiling yourself the pineapple cheesecake is fantastic!
      by Alejandra D. on Jun 21, 2011 at 6:58AM
    • Drink alcohol
      by Andrew T. on May 19, 2011 at 11:59PM
    • Splurge for the club room level. The food an drink more than makes up for the cost. Terrific if you come with kids.
      by Lorna H. on Apr 22, 2011 at 4:20PM
    • Splurge for the club room level. The food an drink more than makes up for the cost. Terrific if you come with kids.
      by Lorna H. on Apr 22, 2011 at 4:20PM
    • don't waste your time waiting for the shuttle to the beach...there's a little beach path that will get you there in no time! :)
      by AskAboutTravel.com on Apr 08, 2011 at 5:29PM
    • we loved the "Walk-n-Talk" tour with Clifford--on Tuesday mornings
      by AskAboutHoneymoons.com on Mar 11, 2011 at 10:27PM
    • if you bring the front desk agents chocolates and candies they will upgrade you.
      by Michelle K. on Feb 18, 2011 at 4:34AM
    • Voted best Lobby by Maui Magazine in 2010!! Bar tender was super sweet! ;-)
      by Celina M. on Feb 13, 2011 at 1:09AM
    • Walk up to the Honolua Store and order breakfast. You'll save dough bro! Eating at the Ritz is EXPENSIVE!
      by AskAboutTravel.com on Feb 12, 2011 at 12:50AM
    • Try the Sushi Bento Box - Sushi bent and a "Mike Tai" at the Ritz pool cafe. Excellent. (via @Foodspotting)
      by Tim A. on Jan 30, 2011 at 10:19PM
    • Great hotel and the best service I've ever had! Staying here is worth every penny for the scenery, room accommodations, and AMAZING service!
      by Daniel G. on Jan 16, 2011 at 7:47PM
    • ask club status to get even better service. then you really don't have to lift a finger here. i sleep now.
      by B A N G. on Jan 10, 2011 at 6:36AM
    • Club access is great. Worth every cent Reception at the club level was super helpful.
      by Ryan M. on Jan 08, 2011 at 7:16AM
    • Athena in the club lounge is the best! She always takes great care of me when I'm in Maui
      by Patrick M. on Jan 04, 2011 at 5:38AM
    • Try the Thai Basil Tom Collins - very refreshing on a hot day.
      by Maxwell S. on Jan 01, 2011 at 3:59AM
    • Pineapple martinis are awesome!
      by Alexis D. on Nov 24, 2010 at 5:06PM
    • Head down to the beach if it isn't too windy. Grab a lounge on the other side of the bar for a little privacy. Also, the chips and salsa at the Beach House are great.
      by John C. on Nov 05, 2010 at 12:16AM
    • Loving the beautiful landscape of the pool and beautiful views of the ocean!!
      by Bernadette S. on Aug 19, 2010 at 10:25PM
    • I agree that club access is worth it. The club lounge has great food, an open bar, nice views, and great service.
      by drew h. on Aug 11, 2010 at 12:47AM
    • Upgrade to club status you get some better choices.
      by Alan S. on Aug 04, 2010 at 8:04AM
    • Lauren S is a floozy, but if you're on vacation and looking for a good time its definitely worth the money. She was formally trained @ Sofie & Sienna's exotic dance studio and has a degree in pleasure
      by Adam Z. on Jul 24, 2010 at 12:34AM
    • Great Mai Tai menu at the pool
      by Paul M. on Jul 12, 2010 at 12:43AM
    • Check out the Kapalua coastal trail off the left of the beach and the burial mound
      by Dave K. on Apr 12, 2010 at 1:59AM
    • Check out the Ambassadors of the Environment program
      by Sean S. on Apr 02, 2010 at 3:17AM

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