Pangkor Laut Resort

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From the hotel:

Secluded Tropical Resort occupying 300-acre private island, 1 mile from Pangkor Island.



from $215.74

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PANGKOR LAUT ISLAND

Partner Reviews: Pangkor Laut Resort

    • Enjoy a Balinese massage. :)
      by Yee Mun T. on Feb 19, 2012 at 7:59AM
    • Spend time at this resort just doing nothing, or you can indulge in sea sports & spas.
      by TheBackpackr on Feb 17, 2012 at 8:09AM
    • I'm staying at the sea villa and the view is magnaficent.. Nice hospitality with very friendly and accomodating staff.. truly an experience.
      by Halimatun s. on Feb 10, 2012 at 11:24PM
    • A great place to escape from all the hustle and bustle of the city. Good hospitality, enchanting scenery and clean environment. Just remember to apply mosquito repellent at night!
      by Envy On on Jan 31, 2012 at 2:50PM
    • Beautiful scenery, friendly workers and great food. Best place to spend your Chinese New Year here (:
      by Ryan C. on Jan 22, 2012 at 12:16PM
    • Looking for a luxurious experience? Arrive by private yacht to Pangkor Laut Island and be greeted by your personal butler, who will escort you to your Estates for your in-room check-in.
      by YTL Hotels on Oct 11, 2011 at 3:01AM
    • At Pangkor Laut Resort, you can enjoy delicious food while relaxing in the sun in the serene and beautiful setting of Emerald Bay.
      by YTL Hotels on Sep 06, 2011 at 1:21AM
    • Welcome to Pangkor Laut Resort.
      by YTL Hotels on Sep 02, 2011 at 6:57AM
    • Looking to create a memorable day? Try the Chef Experience activity!
      by YTL Hotels on Aug 11, 2011 at 7:58AM
    • Sea villa locates center area of this resort and good access to spa, pools and activities. There is no deck for swimming here, so access to ocean is less important than access to other facilities.
      by Mitsuhiro A. on Jul 23, 2011 at 2:03PM
    • I do provide wedding photography in Malaysia and destination wedding in Europe + other country around the world. Visit www.stephenlow.com.my for more information. Thx
      by Stephen L. on May 08, 2011 at 5:56AM
    • I do provide wedding photography in Malaysia and destination wedding in Europe + other country around the world. Visit www.stephenlow.com.my for more information. Thx
      by Stephen L. on May 08, 2011 at 5:55AM
    • I do provide wedding photography around malaysia and destination wedding in Asia and Europe country. Visit www.stephenlow.com.my
      by Stephen L. on May 08, 2011 at 5:49AM
    • Really a Nice place~~~
      by Pipu P. on Apr 17, 2011 at 10:53AM
    • Good hospitality in here,nice resort must enjoy it
      by Shaf S. on Dec 19, 2010 at 1:57PM
    • Nice view, big birds on the balcony
      by Stein S. on Oct 24, 2010 at 11:15AM
    • Bring your own toiletries n insect repellant. For a luxury resort that boasts pamperment, they're quite stingy with personal amenities.
      by Kimberly C. on Sep 28, 2010 at 11:50AM
    • This is Small and luxury hotel, a lot of singer and movie star stay here before. Room at here is gorgeous .
      by Chee Keong L. on Sep 18, 2010 at 12:28PM

User Reviews: Pangkor Laut Resort


$600 was missing from our room


We stayed in Pangkor Laut Resort from 8th through 11th of February. We kept about $600 in an envelope inside of a day pack. The day pack was all zipped up and placed inside of the closet. We did place our passports and major portion of our cash and valuable in the safety box. But $600 was intended to be used as pocket money in case of need while we were in the resort, but in our wildest dream we couldn't imagine someone would steal that in a five Star Resort.
 As soon as we found out money was missing, we reported it to PLR staff and wrote a summary of the incident. We also provided them with the list of all the places we were planning to stay before we come back home from our vacation per their request, so they could provide us with update.
We selected Pangkor Laut Resort because it was advertised as one of the World's Top Five-Star Resorts, so my wife and I were looking forward to an amazing experience with certain expectations from a five Star Resort.
What makes a place remarkable or performance of its staff to shine is when they face challenges and how to respond to the challenges not just during ordinary time.
Unfortunately we have to say we are very disappointed about this incident, someone had to go out of his/her way to take the money out of our bag from privacy of our room and as a result we lost our confidence on the security of the resort.
We also had to initiate all the contacts and call long distance from different locations in our trip and ask for update, we were hoping Resort to take this incident more seriously and contacted us as a sign of good faith, since we were asked to provide information about our daily locations with phone numbers, so the resort could provide us update. In the grand scheme of all the things,
$ 600 might not be a significant amount, but one customer, well taken care of, could be more valuable than $10,000 worth of advertising. The higher the level of satisfaction a customer has is one of the determining factors in the success of any business.
I am very disappointed to see that Angkor Lout Resort decided to Fail customer satisfaction. As a result Angkor Lout Resort has lost any future business with us.
wtravalar on February 19, 2010 at 4:36 PM #Permalink

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