HotelChatter

I recently stayed at the new Palazzo hotel in Las Vegas, and my experience was TERRIBLE! The prices weren't bad, but it was the filthiness of the hotel that made my stay despicable. There was blood on the walls, a porn dvd in the dvd player, dirty socks in the closet, bloody boogers on the wall, something really bloody (bloody tissue pieces?) in the sink, the shower fluctuated from hot to cold, the staff was disgustingly unfriendly, and they publicize that they have soo many good shops, but when you go downstairs, there aren't any! Everything is under construction. We tried to tell the staff about the filth, but they didn't even attempt to listen. Even a motel in Vegas would beat the hygiene and staff friendliness of the Palazzo. Any hotel would be better than staying at the Palazzo, and I have stayed at many. I have never felt the need to write a review, but this hotel was so horrible that YOU NEED TO BE WARNED!! STAY AWAY FROM THE PALAZZO HOTEL!! FOR THE LOVE OF GOD!! PLEASE!!

JUST RETURNED FROM THE PALAZZO WHERE I RENTED A SUITE, THE CLOSETS WERE TOO SMALL, THE SHOWER WENT FROM SCALDING HOT TO FREZZING COLD IN SECONDS, THE MAID DIDNT ARRIVE UNTIL I CALLED 4 TIMES, WHEN I ASKED FOR A UPGRADE I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. AS FAR AS GAMBLING THE CASINO WAS JUST ABOUT EMPTY FROM THURSDAY UNTIL TUESDAY.  WHEN I WAS WINNING I WAS TOLD FROM THE PIT BOSSES TO LOWER MY VOICE AND GAMBLE QUIETLY.. WHAT KIND OF PLACE IS THIS?? I THOUGHT VEGAS WAS A FUN PARTY CITY, THIS PLACE IS THE PITS.. DONT WASTE YOUR TIME OR MONEY.. THERE ARE TO MANY HOTELS IN VEGAS THAT WILL ACCOMODATE YOUR EVERY WISH WITH A SMILE....THIS PLACE IS HORRIBLE.. CIAO PALAZZO

Stay away from the Palazzo!  We recently returned from our Vegas trip over the Memorial Day weekend and had the most unpleasant stay at the Palazzo.  From the moment we checked-in to the minute we left the hotel, we had one bad experience after another but the worst really was the front desk staff.  They were rude, inefficient and kind of dumb (for lack of a better word).  We too have never felt the need to write a review about a hotel/restaurant before but this place is so horrible that we felt obligated to warn innocent consumers.  Spend your money at the Four Seasons, Wynn or Bellagio if you want a true 5 star/diamond experience.

We booked 3 suites for a Girls' Weekend and the hotel was the only disapointing aspect of our stay. Though we had booked far in advance, in order to get our rooms on the same floor as we requested, we had to wait long past the initial check in time. They were uncaring and unapologetic about the fact that we couldn't get ready in our rooms in order to make our show reservations that evening.

The rooms were spacious but tired. Handles were missing on the chipped furniture and the lock was irreparably broken on our safe. The man who tried to fix the safe was not only unsuccessful; he was not helpful and very unfriendly.

The day we checked out, we asked for a late check out. We were denied because they said they were booked. When we reminded them we didn't get to check in at the normal time, they told us we had until noon to get out. I called the hotel on my cell phone and was told they did have available rooms so not only are they rude, they are dishonest.

I am a very nice person and usually get great service. It's not as though we caused any problems or were even drinking. There was absolutely no reason for their terrible service but there it was.

The only good thing about the hotel was the Canyon Ranch Spa. Though the restaurant manager messed up our gift cards and tried to tell us we had already used a card we had not (he eventually figured out it was his error and apologized), the massages and the facility were very nice.

I recently stayed at the Palazzo Resort Hotel for a business conference from Oct 26 thru 30th.  The building is 5 star, but the customer service is bush league.  The rooms are exactly as they appear on their website.  They have three TV's, a safe, a copier/fax, and a minibar.  If you want a coffee maker you will need to stay at another hotel or bring one with you.  They will tell you to buy coffee on the casino level.  If you have medications that need to be refrigerated you will need to bring your own cooler and good luck finding an ice machine.  The views are great from the rooms.  If that is all you want for $222/night, then the Palazzo is what you are looking for.  You could, however, have similar accommodations with better customer service and coffee in the room at a nearby hotel for about $40/night. You just have to give up the view from the room.  If you are attending a conference, the walk to a cab and the conference from a nearby hotel may be much shorter than a walk to the conference from a room in the Palazzo.
When you arrive, expect that there will be problems with the reservation.  The desk clerk will offer to upgrade your room to the exact same room you were paying for.  Don't ask the desk clerk about the room because they really don't know.  They will answer your questions, but they will probably be wrong.  The desk person told me that the rooms did not have irons.  My rooms had an iron.  It was broken and leaked water all over the place, but there was one in each room.  They will provide you with key cards and a crudely drawn map to get to your room.  You will have to take your luggage about ½ mile through the casino and past a security guard to get to the elevators to the room.  The security guard doesn't seem to be so much about security and more about keeping out pizza  delivery people.  If your key card doesn't work, the security guard will not call anyone to let you into your room, but will direct you back to the front desk.  If you are looking for something to eat, the security guard is not familiar with the restaurant hours or menus.  There are two Lux Restaurants, one in the Palazzo that closes around midnight and another in the Venetian about 1 mile away.  The food is really good but it will take about 45 minutes for a chicken sandwich for about $14.00.   If there are any problems with the room like two of the three TV's are not working, like with me, they will send someone to fix it.  He will probably be rude and put out for having to come to your room, but you really don't have to talk to him.  The TV's don't all get the same channels so if you start watching a show in the living area and decide to continue watching while you take a hot bath, it may not be possible.  They may even change channels all on their own, but you can always change it back with your remote.  As part of your room package, you will have access to the spa, pool, fitness center, and a daily newspaper.  After four nights, I couldn't find any of these amenities.  When checking out, the desk manager told me that there are two binders tucked away by the mini bar that explain about the amenities.  There is a safe in the room that I found on my last night, but I couldn't figure out how to use it.  If they need to move you to another room, do not let them move anything that is breakable.  They manhandled my laptop and destroyed it.  The only recourse you have is to complain and you will be told that your experience "is not typical of others who stay at the Palazzo."  Internet is included with the resort fee, but be prepared for the computer glitch that will require you to accept charges to get online.  The front desk will tell you to accept the charges and they will be removed when you check out.  Just remember to make sure they remove the charges as they might forget.  If you decide to give the hotel manager any written comments before you leave, he will tell you that he will forward the comments to the appropriate departments.  I expect that the appropriate department was the shredder.  He may even give you a business card with his email address.  If you write, be prepared for him to ignore it and not respond.  The Palazzo website also has a comments email which will get the same treatment.  
So the Palazzo/ Venetian is a nice place to visit, but you really don't want to stay there.