HotelChatter

Re: Palazzo Hotel: Las Vegas, NV

I recently stayed at the new Palazzo hotel in Las Vegas, and my experience was TERRIBLE! The prices weren't bad, but it was the filthiness of the hotel that made my stay despicable. There was blood on the walls, a porn dvd in the dvd player, dirty socks in the closet, bloody boogers on the wall, something really bloody (bloody tissue pieces?) in the sink, the shower fluctuated from hot to cold, the staff was disgustingly unfriendly, and they publicize that they have soo many good shops, but when you go downstairs, there aren't any! Everything is under construction. We tried to tell the staff about the filth, but they didn't even attempt to listen. Even a motel in Vegas would beat the hygiene and staff friendliness of the Palazzo. Any hotel would be better than staying at the Palazzo, and I have stayed at many. I have never felt the need to write a review, but this hotel was so horrible that YOU NEED TO BE WARNED!! STAY AWAY FROM THE PALAZZO HOTEL!! FOR THE LOVE OF GOD!! PLEASE!!

Re: PALAZZO WASTE OF TIME AND MONEY

JUST RETURNED FROM THE PALAZZO WHERE I RENTED A SUITE, THE CLOSETS WERE TOO SMALL, THE SHOWER WENT FROM SCALDING HOT TO FREZZING COLD IN SECONDS, THE MAID DIDNT ARRIVE UNTIL I CALLED 4 TIMES, WHEN I ASKED FOR A UPGRADE I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. AS FAR AS GAMBLING THE CASINO WAS JUST ABOUT EMPTY FROM THURSDAY UNTIL TUESDAY.  WHEN I WAS WINNING I WAS TOLD FROM THE PIT BOSSES TO LOWER MY VOICE AND GAMBLE QUIETLY.. WHAT KIND OF PLACE IS THIS?? I THOUGHT VEGAS WAS A FUN PARTY CITY, THIS PLACE IS THE PITS.. DONT WASTE YOUR TIME OR MONEY.. THERE ARE TO MANY HOTELS IN VEGAS THAT WILL ACCOMODATE YOUR EVERY WISH WITH A SMILE....THIS PLACE IS HORRIBLE.. CIAO PALAZZO

Re: CUSTOMER SERVICE AT THE PALAZZO IS HORRIBLE

Stay away from the Palazzo!  We recently returned from our Vegas trip over the Memorial Day weekend and had the most unpleasant stay at the Palazzo.  From the moment we checked-in to the minute we left the hotel, we had one bad experience after another but the worst really was the front desk staff.  They were rude, inefficient and kind of dumb (for lack of a better word).  We too have never felt the need to write a review about a hotel/restaurant before but this place is so horrible that we felt obligated to warn innocent consumers.  Spend your money at the Four Seasons, Wynn or Bellagio if you want a true 5 star/diamond experience.

Re: CUSTOMER SERVICE AT THE PALAZZO IS HORRIBLE

wow, the palazzo gets a lot of bad reviews especially about the front desk. can you be any more specific? feel free to email us your concerns at TipsATHotelChatterDOTcom.