Omni La Costa Resort and Spa
The La Costa Resort and Spa is an extravagant, well conceived facility that offers a full range of services, treatments and therapies from its expert staff. This sprawling 400 acre resort is situated in Carlsbad, conveniently accessed off of I 5. The La Costa Resort and Spa is a deluxe resort, located 30 miles north of the San Diego International Airport and downtown San Diego. At the hotel, you can enjoy world class golf, a renowned Racquet Club and the award winning La Costa Spa all in one location. The La Costa Spa is an extravagant, well conceived facility that offers a full range of services, treatments and therapies from its expert staff entertainment venues.
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Partner Reviews: Omni La Costa Resort and Spa
The property is really pretty and peaceful.. The front desk Manager is rude and tries to belittle people. Besides being rude, he smells like smoke...Nasty. I can see why they aren't five-diamond. You have to start with staff that "like" what they do first.
Sadly, Bob Hope is definitely long gone from this place. It's heyday era seems long passed looking at the dingy decor and well-worn carpet. All they're left to is retirees who have bought the villas overlooking the golf course. Last time I visited my sister who was studying at the nearby GIA, the Conventions & Visitors Bureau recommended this place as classic San Diego-Carlsbad-ish. Â Well, if you're at that age range, it might be well and fine. You'll have lots of company too since that seems to be the market they're after. It was just completely inappropriate for early, I mean early 30's me :(
I had heard so many great things about the resort, so I guess my expectations were high. First off, I would like to say that the over the phone reservations people were great (i.e. making promises, assuring all my needs would be met, etc.) but when you get the front desk it is a whole different story. Over the phone I requested two rooms and was promised that they would be either adjoining or right next door. I was also promised that each room would have two queen beds. When I got the front desk the clerk checked me and gave me two rooms about a 1/2 mile away from each other. After about 30 mins of pleading, he managed to get my rooms closer--not even in the same building. Both rooms had king beds NOT queen beds. Funny thing is that friends of ours checked in a few hours later and they got the room right across the hall from us. After we settled in and decided who was going to sleep on the king bed and who was going to get the rollaway bed we went to Legends (a place to eat there). Pretty expensive. The ambience is pretty nice and the staff was okay but the food was horrible. Everyone got sick and when we mentioned it to the hotel manager the next morning he replied, "I will let the chef know." Needless to say, we went "off campus" for the rest of our meals during our stay. This is a pretty popular place for small kids as the pool is filled with them, which is great... but a lot of kids equals a lot of trash. The pool is filled with empty plastic cups and straws, the lounge area had lots of trash under the chairs and the hot tub had floating popsicle sticks and hair. Yuck! The lack of upkeep at La Costa was very depressing. We paid about $380 a night (including resort fees and taxes) and wondered where the money was going. The deal breaker was the USED q-tip outside of my room for three days. Was I the only one who saw that? Guess so since maid missed our room both nights. Had to call to get towels. I would never go back there again. Not even if I won a free trip.
Stayed here for a conference at a $280/night rate (normal full-fare rate $470/night in the room I was in). This place has just undergone a much touted $140 Million renovation... believe me, this money must have been spent on advertising rather than on property improvements!! My room was musty, and had an A/C that barely worked. The carpet was dank-smelling, and my bathroom fixtures actually had green mold growing on then. EWWWWW! Two calls to guest services failed to resolve this over my three-day stay. I had asked for a room near the conference center since I was on crutches, but was put in the back 40 acres, where the bellman actually drove me on a golf cart) through a construction site and past the dumpsters on the way to my room, practically as far as humanly possible from where I wanted to be. A call to the front desk resulted in no chage (no other rooms were available) and others in my group did not even get access to a room until well after dinner, despite the 4 o'clock check in time they advertise. I had another opportunity to stay here this week, and opted for the Grand Pacific Palisades, a few miles away, but with an ocean view and about half the price for a nicer, newer room. If you stay at La Costa for the full-fare rate, make sure they put at least $400 cash back in your room every night, or you are overpaying!
Such a shame. The spa and resort grounds are absolutely gorgeous. The complimentary services provided make the very expensive massages or facials completely worth it. Saunas, steam rooms, indoor and outdoor jacuzzis, this place has it all. They even provide a complimentary exfoliating scrub with any service. This usually costs around $50 at other spas. My gripe with La Costa Spa is that when I am paying almost $300 for a massage and facial, I expect the service to be impeccable. The women at the front desk were rude and the cleaning staff flew through the sauna rooms several times yelling about what they did the night before. My state of relaxation was completely ruined by this. For that money, I would try somewhere else, first.