HotelChatter

During my second night at the hotel I was informed in a very condescending tone that alcohol was not allowed on the property and that we were in violation of NYLO policies (I was neither loud nor obnoxious, my boyfriend and I were in the confines of our own room and had opened the door to go to dinner downstairs when the manager walking by peered in and saw an open bottle of alcohol).  I politely replied that we had no idea alcohol was not allowed - I had booked online and never seen such a policy and from previous knowledge had believed as long as a person was of age he/she was allowed to have alcohol in their room at every previous establishment I had stayed at.  The food/beverage manager then claimed I had signed a form stating that I knew there was such a policy.  I kindly replied that I had signed no such form but had no problem removing the alcohol from the room if that was the issue. I was then asked to evacuate from my room immediately.  When I asked why I had never seen a 'no alcohol policy' form and was now being held to it the woman at the front desk (as no manager was willing to speak with me at this point) stated that as an establishment NYLO Las Colinas stopped having guests sign the form when they checked in because some guests were offended by it.  Frankly, I'm offended that I was booted from my room in such an abhorrent manner without ever being made aware of any such policy.  Furthermore, I'm offended that I had to pay for such an unsatisfying experience. Loved the hotel until treated with such disrespect - would never stay there again.