Partner Reviews: MADISON HOTEL
The Best Hotel In Memphis
The Madison Hotel is the best hotel in downtown memphis. If you were to visit memphis and stay in the Madison, you would be right in the mid...
Excellent service and reasonable rates
My husband and I stumbled upon this hotel while driving around downtown looking for a hotel that wasn't completely booked. We were so lucky! The staff was nice and friendly, even by southern standards, and service was also very prompt. Housekeeping did a large load of laundry for no cost except gratuity, and delivered it speedily. The hotel pays homage to the rich musical history of the town (Elvis is from here and delta blues is woven strongly into its very fabric), and a baby grand piano sits in the lobby for guests to play freely, which we took advantage of for a half hour. There is also a nice bar on the premises, and though we did not get a chance to dine at the restaurant, we heard it was fantastic. Did I mention the cost was very reasonable? This is one boutique hotel that we will seek out fervently the next time we visit Memphis, as should any other visitor looking for a nice hotel in Downtown Memphis.
poor customer service
I never actually stayed at the Madison, and I never will. I attended a conference in Memphis and had difficulty securing a hotel room for the entire duration of the stay. I pieced together reservations at two places, the Madison one of them. The other hotel had a cancellation, so I called the Madison to cancel the one-night reservation--well within the time frame allotted for changing reservations without penalty. The Madison staff never cancelled the reservation, despite multiple calls to confirm the arrangement. I was charged the full rate for a night I never spent at the hotel. Staff was, at first, unresponsive; then, downright nasty. They refused to rectify the problem. The manager was the nastiest of all--incredibly rude.
A wonderful week end Getaway from a near by town.
Fantastic, confortable surroundings and responsive service. The staff recommended Rahcel's Spa which was within a few steps of the hotel. The four of us are well travelled in the US and internationally and have been to several 5 star spas and we all ranked Rahcels' massages, facials, etc ranked among the best. And, The prices were so reasonable.
Great Boutique Hotel
This is a brand new really euro cool hotel with fabulous service. If you want to stay at an upscale luxury boutique in downtown Memphis this is definitely the place. They also have a great rooftop with the best view of the sunset over the river.
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My favorite place to stay in Memphis. -
Be sure to visit the rooftop and ring the bell. Best view in the city!


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