HotelChatter

what they offer they do not necessarily give to you

My friend and I went to Cleveland for one night for a concert. We were really tired when we got back, due to traffic and hours standing up and dancing, so we tried to order room service when we got back to our room. We had looked at the desserts beforehand and were craving one by the time we returned. Luckily, the hotel said room service was offered 24/7 'at your convenience'. When I called for it, they seemed really confused I was asking for some food and put me on hold to go see if the dessert we wanted was available (even though it was on the roomservice menu). Then the front desk called back and said they were COMPLETELY OUT OF ALL THE FOOD. It was ALL GONE. I asked where the vending machines were and they said they had none. We were left with only an ice machine. It was really depressing, luckily I had a granola bar in my suitcase but I was really confused by the whole situation. The next morning when we were leaving our room, we saw room service trays outside in the hall. Let's just say they didn't brighten our spirits very much. I would not recommend this place. I was very disappointed.