Hotel Union Square
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Partner Reviews: Hotel Union Square
Nothing special
Stay at this hotel if your only priorties are location and price. The hotel is conveniently located about 1-2 blocks from the Powell BART Station and Union Square. Although the price is very reasonable, you get what you pay for: the hotel is old, the rooms are small and the walls thin. The room we stayed in also had a funky "animal fur" odor (I think the hotel allows pets). Our friend who came by to visit asked "Are you guys keeping a goat here?" SInce the only other option available was a smoking room, we tolerated the zoo funk by opening the window and lighting a scented candle (it worked). The staff here was nice and friendly: they allowed us to check-in a half-hour before the 2pm check-in time. They have a Maltese Falcon theme throughout the hotel, even a Dashiell Hammett Suite. Overall, the place is decent, but as mentioned before, the selling points are the location and price.
Very Bad Customer Service
You better hope you don't have to communicate with this hotel. Needed to cancel a reservation about two weeks before my intended stay. Phoned and sent several e-mails trying to make the cancellation and none were answered! Thank goodness for credit card protection laws. Be careful if you choose to stay here
Pleasure!
I really liked the location of the Hotel Union Square, right on the cable car line and also the shopping was ideal. The staff was very accommodating! It was perfect for our needs! I'd stay there again!
New Year's Eve dissappointment
Ruined what I wanted to be a great New Year's. Rooms are extremely small, not at all like pictured. Not romantic at all. Most of the staff was very friendly with exception to one individual who apparently is only nice if you show up as a gay couple.
Cool, Convenient, and Comfortable
In June 2002, we paid $89 for a very clean and cleverly decorated room. The front desk staff was friendly and the concierge always available and helpful. We enjoyed fresh doughnuts, croissants, muffins and coffee every morning. We enjoyed the convenience of being located right on the cable car line.

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