HotelChatter

Not only do the rooms smell. The mgmt is horrible. Our room had no air conditioning
for 3 days. We spoke to the mgmt each day and it wasn't until we called our travel
agent that they moved us to another room. The hotel mgr would not even come out of
his office to speak to us in person. When they did finally agree to move us to
another room, they got annoyed at us because we would not move immediately which
would have meant missing our excursion. The room they moved us to ended up being
across the hall from the cleaning staff's storage room which was in use by 6AM each
day which woke us up each morning. We tried working with the front desk, the
concierge and the apple vacations staff on site and none of them helped us. Upon
returning from our 10 day trip in June, we wrote a letter to Apple Vacations (the
owner of Dreams Tulum) and they just responded this week (November 2007) offering
us a 3 day stay in the same resort for our troubles. I would not stay in that
resort again if they gave me air, transportation and another 10 day stay for free.
I must say that the staff (waiters, bar tenders, etc) we very nice and mostly
attentive. Unfortunately, that does not overcome the other issues. Its also
interesting that all of the entertainment offered is done by the same group of 7
or 8 people. Whether it was the evening shows, the pool games, volleyball, club
events, etc. These same people performed them all and it became very boring after
the first couple of days.