HotelChatter

I booked 4 rooms for my guests to my bachelor party, 8-27-11, at the DoubleTree by Hilton in Center City Philadelphia. At 3:30 PM, the first guests arrived and were actively pursued to their room by the GM for carrying a cooler. The GM was told the group would be out all night and will return for bed. GM approved.  At 2:30-3 AM a noise complaint was lodged and security arrived and warned one room. 5 minutes later security evicted 3 rooms for the complaint of one room into Hurricane Irene and state of emergency. At 5 AM security and police woke up room 4 to evict for association. Police convinced security there was no issue. Asst GM agreed after 30-45 mins for us to stay in lobby to my fiancé after we were already forced to seek shelter elsewhere. Rooms were also charged smoking fees for bogus claims after an expired cigar was found. Cameras out front would prove we had smoked and extinguished outside. Repeated attempts to resolve this with GM proved disrespectful and unsuccessful. GM stated that he felt 100% confident the incident was handled the right way. To say that anybody should be thrown into a hurricane for a noise complaint and then charged hundreds of dollars in additional fees is shocking. I simply wanted the bogus additional fees removed. Also, we can agree to disagree regarding the one room that caused the complaint, but the remaining 3 rooms should be comped for having their stay cut unnecessarily short.