Doubletree Guest Suites Charlotte/Southpark

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6300 Morrison Blvd

Partner Reviews: Doubletree Guest Suites Charlotte/Southpark

Flooded room

Rating: 4

My aunt had her wedding reception here and it was ok. The service was just alright and when we went back to our room the whole carpet near t...

posted by Citysearch User on Jan 11, 2010Read More...

Flooded room

Rating: 4

My aunt had her wedding reception here and it was ok. The service was just alright and when we went back to our room the whole carpet near t...

posted by Citysearch User on Jan 11, 2010Read More...

GREAT hotel!

Rating: 8

We got a suite for NYE, and the customer service was wonderful. They gave us cookies at check-in *yum*, the room was very nice and they res...

posted by Citysearch User on Jan 4, 2009Read More...

Nice Hotel, Great Amenities

Rating: 8

My wedding reception was held here at the Double Tree suites. It was very nice. It was a fairytale day from start to finish. The staff...

posted by Citysearch User on Nov 2, 2005Read More...

User Reviews: Doubletree Guest Suites Charlotte/Southpark


Re: Customer Service vs. Lip Service

In today's busy corporate America, customer service is often just "lip service".  Being in a different city and actually ill is a very scary proposition.  Kevin Pelkey was a lifeline for me and he took customer service to new levels.  It also restores some of my faith in the human condition which is sometimes challenged.

I am writing a short story on him and my evening's experience to go into a book that is being compiled called "Living Angels".

I thank Kevin uppermost but also the Doubletree SouthPark for embodying the value of customer service.  Kevin turned a nightmare evening into a tolerable situation by being there and truly caring about the outcome.  He spent time not only the day I was taken into the hospital but came back to visit me for the three days of my stay.

I am forever thankful to him.  He truely is a "Living Angel" and a true example of what customer service is all about.

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