HotelChatter

First off, our party consisted of 2 disabled adults, 1 other adult and a baby. Our criteria for booking a room was getting one near the main gate and one that had queen beds. This is what we were promised at Carousel Inn. What did we get?

When we arrived at our room it was very hot and humid inside so we tried to turn the AC on and it did not come on. Also the fridge was not cold. The maintenance person came and fixed the AC fairly quickly. He installed a temperature knob in the fridge. In the morning our baby's milk was frozen solid. No offers were made to replace this.

The second night when we arrived at our room, we found that someone had been in our room while we were gone and urinated all over the toilet seat and left it in that condition. This of itself is entirely unacceptable and grounds for a full refund. No one should ever be expected to pay for that kind treatment.

To make matters worse the TV armoire door was busted, the shower leaked all over the floor. The tub had grit at the bottom and backed up water when the shower was being used. There was an obnoxious loud noise coming from the machinery on the roof over our room which woke us up and scared our baby.

On the second night I realized that the beds were not queens as we had been promised. I went to the lobby and a rude blond young man kept telling me I was wrong that they are queens. Finally he summoned the manager who came to the room and measured the width of the bed. Lo and behold the bed was 56" ... not a queen. A standard queen is 60".
The manager claimed she didn't know that they were not queens. The manager was nice and offered us 2 breakfast sandwiches and couple cookies. Although it was a nice gesture it may have made up for the leaky shower and the busted TV armoire door, but comes no where near making up for the urine or the full sized beds instead of queens. We asked the manager for floor towels and laundry bags which she agreed to obtain for us but we never received.  

After returning home from our trip, we called Carousel Inn asking about the rooms and they are still claiming to have queen beds. At first I gave them the benefit of the doubt about not knowing that the beds are not queens, but now that I brought this to their attention they still continue to tell people that the rooms have queens. That is downright dishonest.

I would recommend Motel 6 over Carousel any day of the week. Better service and real queen size beds for less than half the price. The rooms are in far better shape and no lies. This is a bad neighbor hotel, which turned our year of a million dreams into a year of a million nightmares.