HotelChatter

My wife and I stayed here in January. We were surprised to find our reservations were not kept even though they took our deposit a week ago. We talked to the manager on duty and when he didn't care, we spoke to the General Manager who was very rude and not helpful either. They finally decided to give us a room and kick one of the other reservations out. In the end we were wishing that we hadn't asked for the help. The pool was closed due to a Public Health Order and the hotel is located right beside the railway tracks. Every train travelling across Alberta goes behind this hotel and they all blow their whistle's the whole way through town. The whole building rattles when they go by and we were kept awake all night. In retrospect I would have rather paid someone $100 dollars to sleep in their car. Do yourself a favour and spend a little more for another hotel, don't let the looks fool you.