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Motel 6 Really Wants to Know What You Think Of Its Rooms

Where: Pueblo, CO, United States

Motel 6 really wanted to know what we thought of this room

We always had Motel 6 down as a wham, bam, thank you kinda place to stay. You pays your $35.99 (one person), you gets your (grubby) room key, and the next morning you high tail it outta there, hoping you left the cooties in the bed.

That’s what we did recently, anyway, at the Motel 6 in Pueblo, Colorado. Our room smelt odd, the covers were pretty grim, they tried to charge us more than they should have (they allocated us a studio rather than a room, when we’d asked for a room) and it was, all in all, not the nicest motel we’d ever been in.

The next day, we didn’t even bother handing in our key at reception. We just got the hell out (along with the local gun show folks, who’d been filling the beds the night before).

We thought no more of it until the next day, when we got an email from Motel 6, asking us to fill in a survey about our stay. Which we ignored.

Then, five days later, we got another email. This time it said, plaintively:

We noticed that you did not have time to complete the survey. We are concerned that you may not have responded because we have somehow failed to live up to your expectations. At Accor Hotels, we are committed to providing a superior guest experience to each and every one of our customers. Please take a few minutes to tell us how well we met your expectations.

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