Pleasanton Travel Guide

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Sheraton Can't Be Bothered With Your Erroneous Bill Or Your Silly MSNBC Friend

Go To The Hotel's Web 
  Site Where: 5115 Hopyard Road [map], Pleasanton, CA, United States, 94588
September 25, 2008 at 2:30 PM | by | Comments (4)

Our buddy Chris Elliott is a columnist at MSNBC and also has his own site at Elliott.org. Most of the time he acts as a mediator for travel disputes between customers who have been wronged one way or another by airlines, car rental companies, airlines, hotels, airlines, online booking sites, oh yeah, and the occasional complaint about an airline.

We travel a lot too - so naturally we keep an eye on his site, but we have to say -- most things he writes about doesn't really surprise us, since people do dumb things and some companies are even dumber. Particularly airlines.

Until this week's post about a customer (Mike Black) who reserved and then canceled a room at the Four Points by Sheraton Pleasanton in CA and was assured by the hotel that there would be no charges for the room or cancellation.

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