Pigeon Forge Travel Guide
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Hotel owners, take note: when you're trying to build credibility for your brand, it might not be a good idea to let over eight years' worth of god awful customer reviews pile up on your TripAdvisor page without taking action. Kenneth Seaton, owner of Pigeon Forge Grand Resort Hotel in Tennessee, is suing TripAdvisor for $10 million for placing him smack at the top of their Dirtiest Hotels 2011 list, citing 87% percent of reviewers gave the place a thumbs down.
According to The Mountain Press, Seaton's lawyers are referencing "flawed" rating systems that "distort" the actual performance of the hotel—further, they accuse TripAdvisor of "contriving...to cause respected customers to lose confidence" in the hotel.
Um, right. We bet all of those "respected customers" were just clamoring to stay another night here after browsing through the pre-existing reviews and photos. Roaches in the door frame? No thanks.
Your first clue that this is a dirty hotel is that they use a bedspread like this. The second is of course, the rip.
What, is this opposite day here? We're just not used to this sort of news. Apparently, America's dirtiest hotel, as determined by TripAdvisor, The Grand Resort Hotel & Convention Center in Pigeon
Poop Forge, Tenn. has vowed to overhaul the property and has even taken immediate steps to do so.
CBS News reports:
CEO and General Manager Nicky Darrell Chaney said he has already fired one manager, hired a new maintenance manager and new head of housekeeping, and is in the process of using a new sanitizer to clean the rooms.
That's certainly very encouraging to hear although it's gonna take a lot more than sanitizer to clean those rooms (and fix the broken furniture and ripped bedspreads.)
Meanwhile, The Hotel Carter in New York is on the list YET AGAIN, this time at #4. If only the owners or managers of the Carter had the same sense of shame as the Grand Resort.